FAQs
Shipping
How long does it take for me to get my order?
What is my size?
Why can’t you ship to my country?
Can I return/exchange my purchases?
How long does it take for me to get my order?
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Our order processing times are 5 to 7 business days. After processing, the estimated shipping time is 1 to 3 days.
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We will send you your tracking number once the item arrives in your country.
- Please contact us at help.frandsen@gmail.com
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If 25 days have passed and you have not received your order, we will refund half of the price to you. If 60 days have passed and you have not received your order, we can resend you the product or give you a full refund.
- Please email us at help.frandsen@gmail.com and we will resolve it for you
- We typically process returns/exchanges within 48 hours upon receiving your package.
What is my size?
This is street wear so it tends to run loose and we encourage you to own the look.
Some products have their sizing charts with in their images. Always use those for reference, other wise, use this one.
Why can’t you ship to my country?
- Some of our licensed products are limited to select countries.
- It depends on your country. The US and EU don’t require duties on our products.
Can I return/exchange my purchases?
- If for some reason, you are not completely satisfied with your purchase, you may return it for a refund or exchange it for another style within 30 days of receiving your order on the following conditions:
- Merchandise must be unworn and unwashed
- Merchandise must have all original tags attached
- Any merchandise purchased at discount or on sale cannot be returned
- Customers may begin the return process by contacting us at help.frandsen@gmail.com, stating reason for return.
- Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e., credit card, Paypal) will require a handling & processing fee of $4.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
- Email us at help.frandsen@gmail.com
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to the address provided to you via email
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.